Guest Support Tool

AI-powered, human-in-the-loop platform
tailored for the hospitality industry.
It handles guest communication efficiently
and empathetically, improving response
times, reducing workload, and ensuring every
guest feels supported

Instant Guest Contact

Answers guest questions 24/7 without delay.

Human-on-the-Loop

Automatically escalates to a live agent when
the situation requires it.

Integrated with Jiminy

Knows the reservation, the guest, and the
context from pre-check-in.

Natural, Friendly Tone

Guests can chat via phone, tablet or desktop
without app downloads

Agent Productivity

By handling up to 80% of guest inquiries
autonomously, OlivIA allows your customer service
team to focus only on high-impact cases.
Agents spend less time answering repetitive
questions and more time solving complex issues —
resulting in faster resolutions, higher guest
satisfaction, and a more efficient support operation.

This is not just automation — it’s strategic delegation.

Customer Service Team

We take guest support seriously

At Aardvark Labs, we’ve built a dedicated. Customer Service Team trained specifically for the challenges of short-term rentals. From last- minute reservation changes to high-pressure situations, our agents are prepared to handle every scenario with professionalism and care. Backed by a knowledge management system optimized for vacation rentals, our team resolves issues quickly and consistently — without guesswork. And with OlivIA, our AI-powered assistant, we ensure 24/7 coverage, giving guests immediate answers and escalating only when human support is truly needed.